Privacy Policy

Personal Information We Collect

"Personally Identifiable Information" means information that can be used to identify you as an individual, for example:

Your name, gender or nationality

Your company or store name

Your email address or phone number

Username or password (Password Well Encrypted)

Credit card information (if any);

Any information you provide to us

The IP address of your computer.

Use of Your Information

This privacy policy describes how we collect and use the personal information you provide us

It also describes the choices available to you regarding our use of your personal information and how you can access and update that information. Unless applicable law specifically provides otherwise, by submitting personal information through our Site or as otherwise described in this Privacy Policy, or even if you are not a customer, by visiting our Site, you expressly consent to the collection and use of and disclosure of your personal information in accordance with this Privacy Policy.

Information We Collect

At Dropify we collect basic customer information, including personal information, in connection with the performance of the Services, we respect your privacy, and we assure you that we will maintain and use this information in a responsible manner.

Please note that this Privacy Policy deals only with activities on the Dropify platform and its servers, and does not govern the collection and use of information by our merchants, partners or other companies over which we have no control.

If you visit a Store on the Dropify Platform, your personal information may be collected by a third party and you should review the Store's privacy policy before providing them with the information.

As such, if you are one of our merchants, you must ensure that your customers understand how you collect and process their personal information, you agree to post an accurate privacy policy on your own store that complies with the laws applicable to your business, you also agree to obtain consent from your customers to use and access their personal information by us.

The data we collect from you

1. Account Creation — Account registration requires you to provide certain personal information, including your full personal name, current address, phone number, personal email address and certain other information as indicated. If you choose services that require a fee, you will also be asked to provide your PayPal account / credit card numbers, information that is not kept on Dropify's servers. In connection with your account registration, we may also request additional information, including your industry and other similar information. We use all such information to provide you with appropriate services, including contacting you, and confirming your identity.

2. Your Customers — We collect personal information from your customers that you share with us or that those customers provide while registering on your website, browsing your store. We use this information to provide you with relevant services and offers, so that you can serve your customers, including order support and processing, authentication and payment processing. We also use this information to improve the services provided by the Dropify platform to its customers and take it into account in the platform's development.

3. Dropify public browsing — Whether or not you are our customer, we collect anonymous data, including data about our websites that you visit, how you browse, information about the device, operating system and browser you are using, your network connection, your IP address, and the date/timeframe of your visit. If you are one of our customers, we will also collect data about how and when you access your account. We use this information to learn which pages on the Dropify platform are most visited, which helps us improve the quality of the Dropify browsing experience, and to provide more features and services that our customers need.

4. Competitions — On some occasions, the platform organizes competitions for its customers and others for its visitors. We collect personal information required to participate in these contests to participate in certain contests or other giveaways (individual and group giveaways, "Promotions") that we run on social media sites/networks including, but not limited to twitter.com and facebook.com and pinterest.com, instagram.com and youtube.com (each a "Social Media") or on our Website. This information may vary but will usually include your first and last name, your postal address (including city, zip code, and country), and an email address. It may also include additional information, such as a phone number and information about your interests and use of the Dropify Platform Services. We will use any such personal information to contact you regarding your interest in or experience with the Services, as well as for marketing purposes.

Use of personal information

As described above, on the Dropify platform we will use personal information to perform the services, including to facilitate the creation and security of your Dropify account and to identify you as a user on our system.

We will also use personal information to contact you regarding your interest in or experience with the Services, to provide you with support, and to improve the quality of the Dropify platform and services.

We may also use personal information for marketing purposes. For example, we may use the information you provide to contact you or to send you information about us or our partners.

We use personal information that you provide to us or that is collected from partners to screen merchant accounts for risk or fraud concerns.

We will not use or disclose any personally identifiable information, except for: As necessary to provide services to you; Information that cannot reasonably identify you (for example, graphic statistics); As required by law; For external auditors who have agreed to keep the information confidential; To a subsequent organization in the event of a merger, acquisition, bankruptcy or other sale or disposal of all or part of our assets; As necessary to protect our rights, safety, property, users, or others, this may include (for example) exchanging information with other organizations to protect against fraud or reduce risk.

We do not sell, rent, or trade your personal information to third parties, and we will not use any personally identifiable information we collect from you or your customers to contact your customers, market to them, or compete with you directly.

Third-Party Services

If you purchase, use, or express an interest in a product or service of one of our partners, we may share your personal information with that partner.

We use third-party payment methods to help us securely process and share PII payment information with them.

Third party means' use of your personal information is subject to their respective privacy policies which may or may not contain privacy protections as safeguards such as this Privacy Policy.

We may use third parties to help us provide services and marketing to you, such as shipping or fulfilling orders, processing payments, monitoring site activity, identifying and preventing fraud, performing quality assurance and testing, providing support, conducting surveys, and managing emails, and share your personal information with them for these purposes only.

If we share any personal information with any of these parties, we will ask that information be used only to provide the services requested by us and that it is kept strictly confidential.

We do not control the use of your personal information that we collect by third parties, and its use by them will be in accordance with their privacy policies. However, we will ensure that they comply with agreements with us which include non-disclosure and certain data protection provisions.

If you do not want your personal information to be shared in this way, you can choose not to purchase or use third party services, or express a particular interest in our partners' products or services.

We will always ask for your consent before sharing your personal information with third parties for purposes other than those described here.

Cookies

We use cookies to provide a better user experience, track user interaction with our website, authenticate your account, and improve our services. Cookies are used to remember preferences and enhance site functionality.

Data Protection

If you provide us, or we otherwise collect personal information, either directly or through a partner, we will take commercially reasonable precautions to protect the information from loss, misuse, unauthorized access, disclosure, modification and destruction.

We follow strict and modern standards in information security management to protect sensitive information. Our security system is reviewed by security professionals who are known for their professionalism.

Data Retention

We retain your personal information for as long as your account is active or for as long as is necessary to provide you or our users with the Services.

We retain your personal information for legitimate business purposes and to comply with the law. The exact periods for which we retain your personal information will vary depending on the nature of the information or why we need it.

We collect and retain anonymous or anonymized information indefinitely, such as website visits, in order to improve our Services.

When you delete your account or request deletion of your data, we will permanently remove your personal information from our active systems within 30 days, except where we are required to keep it longer for legal, accounting, tax, fraud-prevention, or regulatory compliance purposes. Residual copies may remain in encrypted backups for up to 90 days before they are overwritten.

Google User Data, Retention and Deletion

When you connect a Google account to Dropify (for example to enable Google Merchant Center, Google Sheets, Google Ads, Google Analytics, Google Sign-In, or other Google integrations), we request only the OAuth scopes strictly necessary to provide the feature you are enabling. We access and use Google user data only to deliver and improve the user-facing feature you connected, and we do not use Google user data for advertising, to train generalized AI/ML models, or to sell it to third parties.

Dropify's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

The Google user data we may store on your behalf includes: your Google account identifier and email address, OAuth access and refresh tokens (encrypted at rest), and the minimum profile, configuration, or product/order data needed for the integration you authorized (e.g. Merchant Center product feeds, Google Sheets cells you explicitly link, Analytics property IDs).

Retention of Google user data: OAuth tokens and connected-account metadata are retained for as long as the integration remains connected to your Dropify account. Cached content fetched from Google APIs (such as product feed snapshots or spreadsheet rows) is retained only as long as needed to serve the feature and is refreshed or evicted on an ongoing basis. If you disconnect the integration, revoke access from your Google Account, or close your Dropify account, we will delete the associated OAuth tokens and cached Google user data within 30 days, with residual copies removed from encrypted backups within 90 days.

Deletion of Google user data: You can revoke Dropify's access at any time from your Google Account at https://myaccount.google.com/permissions, or by disconnecting the integration inside your Dropify dashboard. You can also request deletion of all Google user data we hold about you by emailing support@dropify.shop with the subject "Google Data Deletion Request" or by following the procedure on our Data Deletion page. We will confirm completion of the deletion by email.

Questions and Policy Changes

If you have questions or concerns regarding our Privacy Policy, please feel free to contact us at contact@dropify.shop or fill out the form on the contact us page.

We believe in providing a safe shopping experience for all of our customers. We provide strict and effective security measures on our platform.

It is our policy not to send private information, such as your credit card number, via email, instant messaging, chat, or other unsecure means. In fact, this is a practice that we recommend that you adopt in all your internet activities.